Published on
June 15, 2026
ING appoints Hilde Garssen as CHRO effective Sept. 1, 2026
ING appoints Hilde Garssen as CHRO to its Management Board Banking, effective 1 September 2026; ECB approved.
ING said Hilde Garssen will join its Management Board Banking as chief human resources officer effective 1 September 2026, filling a role that has been overseen on an interim basis since late 2025.
Garssen is currently chief people officer and a member of the Board of Management at KPN. She will succeed Ruth McGill, who left ING in November 2025. Isaac Vitini has overseen the CHRO role on an ad interim basis since then.
The bank said the appointment also marks a change in how it positions the role internally, with the CHRO becoming part of the Management Board Banking. According to ING, that move reflects the growing importance of people and culture in its strategy to become "the best European bank" by accelerating growth, increasing impact, and delivering value. The bank said this is particularly relevant amid its significant transformation, ongoing technological developments, and growing customer expectations.
Garssen brings more than 25 years of experience across banking and telecommunications, ING said. She has previously held chief human resources officer roles at KPN and ABN AMRO. At KPN, she has served as chief people officer since 2018 and has been a member of the Board of Management since 2019. Before joining KPN, she spent 19 years at ABN AMRO in senior HR and transformation roles.
"I am pleased that Hilde will join ING. Her broad experience in people leadership, transformation and organisational development will be invaluable as we continue to strengthen our culture and deliver on our strategy. Elevating the CHRO role to the Management Board reflects our conviction that people and culture are central to sustainable growth, strong performance and long-term value creation", Steven van Rijswijk, CEO of ING, said.
Garssen said: "I have always admired ING for being a digital bank where people and technology come together. These are two areas I’m passionate about and I look forward to joining and working with colleagues across the organisation to further develop the people strategy, culture and HR function for the future."
ING said the appointment of Hilde Garssen has been approved by the European Central Bank.
